Six sigma and mumbai dabbawala. 1. WELCOME TO SIX SIGMA PRESENTATION; 2. PRESENTED BYSandeep ManeAnkitSonam. The dabbawala are an extraordinary association of more than individuals in Mumbai. “Dabba” simply signifies “lunch box”; “walla” implies. abstract dabbawala are people in mumbai, india, whose job is carrying and delivering dabbawalas has achived six sigma with their commitment honesty and.

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At each station, boxes are handed over to a local dabbawala, who delivers them. Improved Customer Loyalty Any business wants to retain its customers. Views Read Edit View history. If a delivery is due at View Profile View all posts by Sue Gillman.

His second job is to collect tiffins from his group leader and deliver them to Dadar. Finally, in his sixth job, he delivers 30 tiffins to Express Tower to the customers before lunch time and after lunch, he will reroute back to his original area and deliver the same tiffins from where he had collected them. Richard Branson came to Mumbai.

4 Reasons the Dabbawala Supply Chain Succeeds While Corporate Giants Struggle

Technology is useless for them for delivery. Some months back, some corporate people sent me an email. Dabbawalas feel that their customer is their Lord Vitthala. Fines are imposed for alcohol, tobacco, being out of uniform, and absenteeism. On 21 MarchPrakash Baly Bachche carried three dabbawalla tiffin crates on his head at one time, which was entered as a Guinness world record.


Why do they do it then? Safety – The Local train of Mumbai are always much crowed and it is very tough to take even small luggage during peak times. In fact, the year-old industry using dabbawalas was recognized at the six sigma level by Forbes in It is a big achievement especially without the use of technology.

Define the current capability. Those who have capacity to job they can apply for the Dabbawala post. Both Swiggy and Runnr, two leading tech-powered food delivery companies, have tapped the dabbawalas for their expertise.

BBC – Future – The unsurpassed year-old network that feeds Mumbai

Dabawala was started in by one Mr. This is done by looking at three key areas; learning, performance and fulfilment. Please Sign in Register. Dabbawalas are waved through by members of the public and traffic police alike. And yet, a system based on barefoot men, public trains and simple, reusable containers in a city of some The Hindu Business Line.

The Dabbawalas of Mumbai”. It will be interesting to see if the dabbawalla will survive and how their business and traditions evolve as the city and the workforce continues to grow. Retrieved 3 May — via YouTube. The dabbawala was late by his own standards but the customer was probably never aware of the hiccup, he says. He wanted a photo with Dabbawala to put it up in his office in London to send a message to his employees to work like Dabbawalas.


By using our services you are getting hot food safely deliver in your office. Still, Sangle does not expect the core business to change. A group has 10, 20, or 25 dabbawallas, depending on the density of customers in your area, and their in-charge is the group leader.

Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

Indian Institute of Management. Homemade food is cheaper. They have been featured on multiple channels and have been awarded multiple awards. While fast food is booming as the only option for office workers in virtually every megacity in the world, in Mumbai it is the norm to have a fresh home cooked siigma every day.

They called after 3 months and informed Dabbawala about Six Sigma. The coding system founder Mr. Another thing is the coding system; about years ago, dabbbawala were using colour codes. Now, while this used to be all men receiving and women cooking, it has expanded lots over the past couple of decades.